It strikes me that Covid 19's impact is going to be very much wider than it first looked and both lifestyle and work is going to change in way we have not completely recognised yet.
I have found that a company may say they are in the business to do 'things.' But some of those things are on the low priority side of their business but they really don't invest in those things. They price themselves out of the market and even accept losses in those side businesses. But, they can honestly say "we are in the business of...."
So, the utility doesn't really want to do electrical contractor work and discouraged you from using them. Oh, sure, they will offer service contracts, but the service will be lousy. My gut says that's what is going on here, and you took the correct steps.
The part they are missing is that service industry is THE growth industry right now. (Hence the company my brother works for is going strong - more on this below.) The company I retired from is a $500+ billion global company. When other business within the company started a decline, they invested into the service side in a competitive manner. That part of the business took off and outperformed many of the 'core businesses.' They invested more into infrastructure and the service side continues to grow.
To your last statement: the CoVid effects will be wide reaching. I am in the process of selecting a floor plan for a home to be built; even picked out the contractor we want to use. Knowing this, my brother keeps me informed on what's going on in his business. He works in areas related to building construction and maintenance; residential/apartments/condos mainly but some commercial. They are a service industry business. They do termite protection, insect control, building maintenance, building inspections, and a couple other related items. His business is booming as people protect their current investments and contractors try to meet the housing shortages in his area - particularly condos and apartments. (My market is similar to where he lives.)
In a recent meeting, contractors pointed out that lumber and masonry costs have gone up 20% due to shortages. Those companies had to let workers go because they closed or cut back output. Therefore, drop in supply while there's an increase in demand. One contractor lamented that he recently lost 12 contracts because his clients couldn't afford the increases.
Things continue to look bleak for these contractors. However, all of them believe once we have a vaccine; gain new attitudes to how we interact with each other (masks will likely be around for a long time); and other businesses get back to a 'new normal', costs will drop and demand will go up. But, prices that go up quickly drop slowly. They guess over a year until this drop starts to happen.
And with articles like one from Forbes pointing out where I live is among the top retirement spots, prices will likely stay up in local regions.
For me, that means my current home value increases without me doing any improvements (up around 20-25% over last year depending on which real estate source I use). But my replacement home will also cost more. With luck it will balance out in the end.
I fear a 'housing crash' as banks start calling in overdue loans because people are out of work. A Catch-22...banks close on the mortgages but can't sell properties they collect because none are approving home loans.
Bottom line, things will get back to a new normal. It's just a matter of when the new normal happens and is accepted, how long it takes to gain ground, and what the costs will be.