I'm am hoping that I have given them the name I used for the store - I know that the email is the right one but I wasn't sure what name I used on the account
You don't think 9 months is "patient"?If I'm not mistaken, it was about 8 1/2 to 9 months before they started giving me mine, and they're not finished yet. This is all being done by hand, and with a lot of customers, whom each purchased a lot of products, it takes a long time to get through such a long list.
Be patient Earl, they'll get to you too.
I've heard nothing since my original email way back in 2021. While I did back up everything, it worries me that I'm not the only one who has heard nothing. I've not had any emails since early December of "sales" for orders created for my products others had purchased. (If that sentence makes any sense)
I've actually stopped buying any content. Partly because of frustration with the lack of information/lack of movement. and partly because of frustration with everything else in my life. So, to stay sane, I stepped away from Poser, content creation, and even 3d art for a bit.
Instead, I'm learning Welsh.
Just so you all know, I backed everything up as well. HOWEVER, the machine I backed them up on, crashed since then. A year ago it was working, a year later, it is not. And, while I understand the enormity of the task, how patient am I supposed to be, one year, two, five? All I'm saying is that if the task is too large for one person, perhaps they should get someone to help.So did I, even though I had backed everything up as I bought them.