Transfer of Customer purchases at HiveWire 3D to the store at Renderosity

[Ken1171]

Jenn has replied to me today as well, so looks like she is back.

 

[Bwaomega]

The thread on Renderosity is a much better place to say that you haven't gotten things... AFTER you read through it and make sure that you have completed ALL of the requested steps. I did see a request for people who hadn't gotten things to contact Jenn again, and after submitting a list of the things that had not been added to my GIFTS (not Orders or Purchases, but rather the Gifts tab), they were in my account in very short order. It may have helped that all of the items I asked for were from Ken's Songbird and Nature's Wonders catalog. Check the right place to make sure you didn't get the products without knowing it, send the requested communications, and have a little more patience for the one-person operation.

 

[Satira Capriccio]

Do you have the name of the thread or a link to it?

I just spent 15 minutes on the Renderosity forums and can't find the thread you refer to. It doesn't help my glasses broke Wednesday, and I'm trying to read with a very old prescription.

 

[Rosie D]

This should get you there - I'm still waiting to hear anything as well - I'm sure it will happen

Attention Previous Hivewire3D Members! | Renderosity

 

[Satira Capriccio]

Thank you for the link.

 

[MEC4D]

Jenn's posting and she replied to one of my emails - so I suspect she's ok.

Yes she is sick at home as I was spoken to her the other day on private matters , give her a little time , she's doing little better already so out of the woods.

 

[RAMWolff]

Thanks Cath. I was the originator of the question to know if Jenn was doing OK. I'm glad she's on the mend!

 

[Talihawk]

There's no harm in communicating something everyone is probably wondering about: If anyone has gotten their stuff yet'. If they said they'd do something, there's also no harm in expecting them to follow through. Or at least send out an email saying that it's just taking longer than expected.

 

[Hornet3d]

There's no harm in communicating something everyone is probably wondering about: If anyone has gotten their stuff yet'. If they said they'd do something, there's also no harm in expecting them to follow through. Or at least send out an email saying that it's just taking longer than expected.

Basically correct, it is not the communication itself that is the issue but the nature of that communication.

 

[Alisa]

I'm closing this thread again for now. Will open it if there is something to actually report that I hear from Renderosity.

Here are several threads at Renderosity - I'm going to suggest that anyone with questions or concerns post there, where the Renderosity people actually are looking at the threads and can answer your questions and concerns

Attention Previous Hivewire3D Members! | Renderosity

ETA on Hivewire purchase history transfer? | Renderosity

Hivewire orders transfer to renderosity | Renderosity

 

[Alisa]

Just FYI, they are working on this again today - Ken Gilliland's noted in his SBRM thread that he's gotten notification about a lot of gifting for SBRM and same is happening with both Lisa's Botanicals and HiveWire.