A friend of mine is like that whenever she asks for help about her computer....usually the reason for many of the long phone calls I have to deal with. Believe it or not, it took 8 hours....until about 4:00 in the morning, to talk her through installing Google Chrome, flash for explorer, security essentials, and java...all so she could view her email without encountering problems. We started off pretty good, but by the time we got to the java installation, her focus was totally gone...would go off talking about birds in the backyard, and her need for a new bird feeder, etc., meanwhile the clock's ticking and my rear end has gone numb from sitting so long...haha. After numerous, repeated cautions to her about not accepting any junkware during the java installation, of course she did it anyway, because her mind broadcasts on a different frequency...haha. I finally suggested that she call her neighbor the next day and let them fix the mess that had taken over her browser and was initiating pop-up ads on her desktop. When I finally got off the phone I wondered how could I have handled that differently...and the answer was...there was no answer....I just had to ride the wave of whatever it was that keeps her from being able to learn, and hope for the best. Some folks apparently think in a circular pattern...and that's what you see a lot of times in video tutorials. You might think that you have trouble learning from videos, when actually it's that people are going to naturally have trouble learning from boring or disorganized videos. So I try to be selective about tutorial videos, so as not to discourage new users.