Store link/missing image issues: Report here, please :)

Discussion in 'Questions, Feedback & Contact' started by Alisa, May 2, 2016.

  1. Alisa

    Alisa HW3D QAV Queen Bee Staff Member QAV-BEE

  2. Lyne

    Lyne Dances with Bees HW Honey Bear

    I was SURE I bought this:
    Product Name: Hedge Collection - Vol 1 (PBR Textures)
    SKU: 11134
    Contributing Artist: iSourceTextures
    (got ALL the hedges & bricks here!)
    at HW, but can't find it in the store?
     
  3. LisaB

    LisaB HW3D Vice President & Queen Bee Co-Founder

    You did buy it here, however, the artist now sells the PBR Texture products at Daz.
     
  4. Lyne

    Lyne Dances with Bees HW Honey Bear

    ah, thanks Lisa...now I know I'm not crazy! ;)
     
  5. xmasrose

    xmasrose Enthusiast

    The store seems to have no more products pages!
    Getting either "There are no products matching the selection" or a 404.
     
  6. phdubrov

    phdubrov Noteworthy Contributing Artist

    Confirmation. No products on pages, no products in the wishlist.
    "There are no products matching the selection."
     
  7. 3wComics

    3wComics Brilliant Contributing Artist

    Hopefully when the team gets to work they will look into this. I actually learned about this on the DAZ forums, lol. But may have missed out on a sale. :(
     
  8. Miss B

    Miss B Drawing Life 1 Pixel at a Time CV-BEE

    Just noticed, thanks for the heads-up. I'll get in touch with Alisa and let her know.
     
  9. ibr_remote

    ibr_remote Eager

    The entire catalogue is gone from the store.

    It's been this way from about 8 hours already.
     
  10. Miss B

    Miss B Drawing Life 1 Pixel at a Time CV-BEE

    Thanks IBR. I just alerted Alisa and Lisa, so as soon as they come online, I'm sure someone will check into this.
     
  11. Alisa

    Alisa HW3D QAV Queen Bee Staff Member QAV-BEE

    Hang tight folks, Lisa's the one who has to find out what's happening -I've contacted her, and I know she'll post when she figures it out.
     
    Miss B likes this.
  12. LisaB

    LisaB HW3D Vice President & Queen Bee Co-Founder

    We are looking at it now.
     
    Miss B and Rowan54 like this.
  13. Rowan54

    Rowan54 Dragon Queen Contributing Artist

    I noticed mine gone about 4 hours ago. Just found this thread.
    First I thought it was because Firefox had "upgraded" yesterday. (and lost all of my tabs). There were glitches on several other sites as well, and so I was thinking it was my end that was having the problem.
     
  14. LisaB

    LisaB HW3D Vice President & Queen Bee Co-Founder

    Store is back online now.
     
    ibr_remote, Miss B, xmasrose and 2 others like this.
  15. Miss B

    Miss B Drawing Life 1 Pixel at a Time CV-BEE

    YAY!!! :D
     
  16. 3wComics

    3wComics Brilliant Contributing Artist

    Awesome. Seems my wishlist is still missing, though.
     
  17. Miss B

    Miss B Drawing Life 1 Pixel at a Time CV-BEE

    Ohhhh, so is mine!! Luckily, ever since something like this happened at RDNA years ago, I keep a screenshot of everything in my Wishlist at each of the stores I shop in, so I'll be able to recreate mine.
     
  18. Miss B

    Miss B Drawing Life 1 Pixel at a Time CV-BEE

    Hey folks, try logging out of the store, if you need to, and then log back in and check your Wishlists. I think they're fixed.
     
    LisaB likes this.
  19. ibr_remote

    ibr_remote Eager

    Confirm store is now showing again. I can see the entire catalogue again.
     

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