• Welcome to the Community Forums at HiveWire 3D! Please note that the user name you choose for our forum will be displayed to the public. Our store was closed as January 4, 2021. You can find HiveWire 3D and Lisa's Botanicals products, as well as many of our Contributing Artists, at Renderosity. This thread lists where many are now selling their products. Renderosity is generously putting products which were purchased at HiveWire 3D and are now sold at their store into customer accounts by gifting them. This is not an overnight process so please be patient, if you have already emailed them about this. If you have NOT emailed them, please see the 2nd post in this thread for instructions on what you need to do

When your credit card is hacked - GENERAL DISCUSSION

Hornet3d

Hornet3d

Wise
The update is that it is a third party that processes the payments and their site has been having difficulties for some hours and is now totally of line. I have no way of verifying this so I will not name the company involved but it does suggest it may not just be this site that has difficulty with payments.
 
Hornet3d

Hornet3d

Wise
I should further add that the site in question has now made a statement in their main forum along the lines of my previous post, so in fairness to them they are at least trying to keep their customer's informed.
 
Miss B

Miss B

Drawing Life 1 Pixel at a Time
CV-BEE
I hope it all gets settled to your satisfaction Hornet. This type of scenario always puts a damper on things.
 
Hornet3d

Hornet3d

Wise
Miss B said:
I hope it all gets settled to your satisfaction Hornet. This type of scenario always puts a damper on things.
Click to expand...

Thank you for your thoughts, thankfully the order was not that for a large amount and it looks as though it will get sorted. The only real downside was the items were from one of my favorite vendors and the sale is on for a limited period but hey, at the end of the day it is just a hobby. Your right though it does have a tendency to put a damper on things if only for a short period.
 
Miss B

Miss B

Drawing Life 1 Pixel at a Time
CV-BEE
Hornet3d said:
Thank you for your thoughts, thankfully the order was not that for a large amount and it looks as though it will get sorted. The only real downside was the items were from one of my favorite vendors and the sale is on for a limited period but hey, at the end of the day it is just a hobby. Your right though it does have a tendency to put a damper on things if only for a short period.
Click to expand...
Hmmmm, I wonder if the store you purchased them at would make good on the sale price for you. From what you said, it wasn't their internal store workings that caused the problem, but a 3rd party. Even so, I'd think they'd like to keep you as a customer, and by giving you the product(s) at the sale price would be a good way to cement that relationship.

Just my 2¢ FWIW.
 
Hornet3d

Hornet3d

Wise
OK I promised to do an update on this so here goes. The pending charges to my cards seem to have either been removed or the have pending refunds so if no further transactions appear I should financially be back to where I was before the mess started.

The problem appears to have been fixed, I say appears as there has been no official announcement that it has but my original order has now gone thorough, hopefully without multiple charges.

I could also comment on how this has been handled but this is not the place so I will just suggest it might be a good precaution to look at the forums on any given site to see if there appear to be problems. Yet again - Buyer Beware.
 
Hornet3d

Hornet3d

Wise
Thank you both, it does all seem well with only one charge appearing, just need to wait and see if the pending charges resolve themselves.
 
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