Installing ZBrush 2018.1 and Windows 10

Discussion in 'ZBrush' started by Dove, Sep 13, 2018.

  1. Dove

    Dove Motivated

    Hi

    I hope someone may be able to help me with this.

    I have recently upgraded to Windows 10 and today I tried installing ZBrush 2018.1

    I turned off Defender to install ( as recommended ) yet it still came up with an error. :(

    01-web.jpg

    I checked to see if anything did get unpacked and this is what I found.

    02-web.jpg

    I have always installed in the default location that Pixologic sets for ZBrush even on Windows 7 and I have never had a problem with Windows 7.

    If anyone out there is able to help, I would be most grateful.

    Thank you.
     
  2. Dove

    Dove Motivated

    I just been looking through the troubleshoot forum over at Pixologic.

    The answer I found.

    Make sure to disable any antivirus including Defender and try reinstalling again. Did That !
    If that fails, then download again without antivirus on. Will try that !

    I will keep looking for any solution over on the forum but would still appreciate any help you guys can give.

    Thank you.
     
  3. Dove

    Dove Motivated

    I have managed to solve this problem.

    Yippeee !!!!! :flower04:
     
  4. Miss B

    Miss B Drawing Life 1 Pixel at a Time CV-BEE

    Glad to hear it Dove. :)
     
  5. Bonnie2001

    Bonnie2001 Extraordinary

    2018.1 is the latest version.

    How did you fix the problem Dove?
     
  6. Dove

    Dove Motivated

    Hi Bonnie

    I fixed it by turning off all antivirus, including Windows Defender, then redownload, install, activate. Only after all this is done can the antivirus be turned back on.

    I got all that from the troubleshoot forum at Pixologic.

    So far its been going fine for me. Hope I didnt just jinx myself. :cautious:

    Bye.
     
  7. Miss B

    Miss B Drawing Life 1 Pixel at a Time CV-BEE

    I'm sure you didn't jinx yourself Dove, as I've heard of a number of software apps (and not just 3D apps) which need you to turn off antiviral software before they'll even install, let alone work properly.
     

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