• Welcome to the Community Forums at HiveWire 3D! Please note that the user name you choose for our forum will be displayed to the public. Our store was closed as January 4, 2021. You can find HiveWire 3D and Lisa's Botanicals products, as well as many of our Contributing Artists, at Renderosity. This thread lists where many are now selling their products. Renderosity is generously putting products which were purchased at HiveWire 3D and are now sold at their store into customer accounts by gifting them. This is not an overnight process so please be patient, if you have already emailed them about this. If you have NOT emailed them, please see the 2nd post in this thread for instructions on what you need to do

Getting order mail for an order placed on December 29, 2015

Zaarin

Brilliant
I got four as well--glad to hear that it's just a server thing and that Hivewire didn't get hacked or anything. :)
 

Miss B

Drawing Life 1 Pixel at a Time
CV-BEE
I got three of them, and I thought it strange that they were for purchases dated back in January, but I couldn't find any others with those invoice numbers. Really weird, but glad it was just a server hiccup.
 

Alisa

RETIRED HW3D QAV Director (QAV Queen Bee)
Staff member
QAV-BEE
Maybe when the server war restarted, it jogged its memory "Hey, remember those emails you didn't send out - SEND THEM!" ;)
 

LisaB

HW3D Vice President & Queen Bee
Staff member
Co-Founder
We did have some issues with emails sending earlier this year, so it IS quite possible that the server reboot prompted those old emails to be sent.
 

Glitterati3D

Dances with Bees
I never even noticed that I didn't get the emails originally.

Shame on me!

I didn't either. Until today.

We all know how to get to our Download area and didn't need to wait for the email, and just never noticed. Since I save all my order confirmation emails as proof of purchase, I could check to see if this one ever arrived and it did not - until this morning.
 
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