Kaspersky blocks purchase

[BMK]

I'm trying to buy the Seahorse, but after the billing information, I'm getting blocked by Kaspersky before I can go to the payments step. It says that https://hivewire3d.com/checkout/onepage/saveBilling was identified as a dangerous website and blocked.
What can I do, anyone have the same problem?

 

[LisaB]

Thank you for reporting this. I will send it on to our code wizards to see what it happening. Sorry for the inconvenience.

 

[BMK]

Thanks! Kaspersky also says that the link has high risk of data loss - whatever that means.

 

[Ken1171]

Don't worry, this has happened before and it's not what it seems. Kaspersky uses "heuristic detection", meaning it makes a lot of guesses based on behavior (instead of signatures), which can be helpful catching new viruses that are still unknown, but a side effect is generating false positives every now and then. It goes a little overboard trying to be "better safe than sorry", but it gives you the chance to add false positives to its list of exceptions, so it doesn't stop you from doing what you want. Over here I have already added Hivewire3d.com to my list of exceptions, so it [hopefully] doesn't bother me anymore.

 

[Nod]

I'm trying to buy the Seahorse, but after the billing information, I'm getting blocked by Kaspersky before I can go to the payments step. It says that https://hivewire3d.com/checkout/onepage/saveBilling was identified as a dangerous website and blocked.
What can I do, anyone have the same problem?

I've been having the exact same problem for a while now. Missed out on quite a few deals, such as the Hivewire Lion and all the bits for it.

 

[Ken1171]

Just drop a note to Lisa when this happens. She can usually have it fixed, but only if she is notified that it's happening.

 

[RobZhena]

Get rid of the software that probably gives the SVR access to your computer.

 

[Nod]

Just drop a note to Lisa when this happens. She can usually have it fixed, but only if she is notified that it's happening.

I did at the time, but it made no difference.
I've left it for now, as I've been doing other things.

 

[Ken1171]

I know it can be frustrating because I also have Kaspersky and the same false positive has happened to me in the past, though not right now. Have you tried adding the Hirewire3d.com domain to Kaspersky's list of exceptions?

 

[Nod]

I know it can be frustrating because I also have Kaspersky and the same false positive has happened to me in the past, though not right now. Have you tried adding the Hirewire3d.com domain to Kaspersky's list of exceptions?

Yeah. That's where I spotted the typing error!!

 

[BMK]

Thanks all for the feedback and sorry for being so late with the reply.
I messed around a bit with Kaspersky to get me beyond that message, and then put it back to normal... so the seahorse is now purchsed, downloaded, and will be properly used.
Thanks again!

 

[Ken1171]

Yay! ^___^